Question 1

Do I need a USI (Unique Student Identifier) number to do courses?

Accepted Answer

YES. A USI (Unique Student Identifier) is required for all nationally recognised training courses in Australia.

IF YOU already have a USI, simply provide it during enrolment.

IF YOU DON'T have a USI, don't worry. 1300 857 536 or go to https://www.usi.gov.au/students/find-your-usi

Question 2

Can I bring my Support Worker?

Accepted Answer

ABSOLUTLEY.

SUPPORT WORKERS, carers, and other support persons are welcome to attend training with you where appropriate.

IF YOU require additional support, please let us know before your course so we can work together to create the best possible learning experience.

Question 3

How long do the certificates take?

Accepted Answer

CERTIFICATE turnaround times vary depending on the course and successful completion of all assessment requirements.

AT LETIZIA'S TRAINING & DEVELOPMENT we pride ourselves on processing certificates as quickly as possible. If you require your certificate urgently, please speak with our team.

Question 4

What happens if I'm having difficulty with the course?

Accepted Answer

WE UNDERSTAND that everyone learns differently.

IF YOU are experiencing difficulty, please speak with your trainer. Our team is committed to providing support, guidance, and reasonable assistance to help you successfully complete your training.

AT LETIZIA'S, NO ONE GETS LEFT BEHIND.

Question 5

What if I suffer from anxiety?

Accepted Answer

YOU'RE NOT ALONE.

MANY OF OUR STUDENTS feel nervous or anxious before attending training, especially if they haven't been in a classroom for some time.

OUR TRAINERS work hard to create a friendly, supportive, and welcoming environment where everyone feels comfortable and respected.

IF THERE IS ANYTHING we can do to help you feel more at ease, please let us know before training. We're here to support you.

Question 6

What do I need to bring on the day?

Accepted Answer

Please bring photo identification (White Card course ONLY) and your USI (Unique Student Identifier), if available.

ALL TRAINING MATERIALS and resources are provided. We recommend wearing comfortable clothing and enclosed footwear, particularly for practical courses.

IF YOU are unsure what to bring, please contact our team prior to training.

Question 7

I feel nervous about attending training. Can you help?

Accepted Answer

ABSOLUTLEY.

MANY OF our students haven't been in a classroom for years and may feel nervous before attending training.

OUR TRAINERS create a friendly, supportive, and welcoming environment where you can learn at your own pace. If you have any concerns, please let us know. We're here to help.

Question 8

Do you offer online courses?

Accepted Answer

YES.

LETIZIA'S TRAINING & DEVELOPMENT offers a range of online courses designed to provide flexible learning options for individuals and workplaces.

AVAILABLE COURSES may include accredited, non-accredited, professional development, and refresher training programs.

VISIT OUR WEBSITE or contact our team to explore the latest online learning opportunities.

Question 9

Will I receive my certificate on the day?

Accepted Answer

IN MOST CASES, certificates cannot be issued until all assessment requirements have been successfully completed and the necessary documentation has been processed.

AT LETIZIA'S TRAINING & DEVELOPMENT, we work hard to ensure certificates are issued as quickly as possible once all requirements have been met.

IF YOU REQUIRE your certificate urgently, please speak with our team.

Question 10

Can I complete training if English is my second language?

Accepted Answer

YES

MANY OF OUR STUDENTS come from diverse backgrounds and speak English as a second language.

OUR TRAINERS AIM to create a supportive learning environment and will provide guidance throughout the course. If you have any concerns about language, literacy, or learning support, please contact our team before training so we can discuss your individual needs.

Question 11

What if I arrive late to training?

Accepted Answer

IF YOU are running late, please contact our team as soon as possible.

DEPENDING on the course requirements, late arrivals may miss important information or practical activities. We will do our best to assist, however some courses may require participants to attend another session if critical training has been missed.

WE RECOMMEND arriving 10-15 minutes early to allow time for sign-in and course preparation.

Question 12

Do I need any previous experience to attend a course?

Accepted Answer

NO.

MANY OF OUR COURSES are designed for beginners and individuals looking to gain new skills, build confidence, or enter a new industry.

OUR TRAINERS will guide you through the learning process and provide support along the way. All we ask is that you come with a positive attitude and a willingness to learn.

Question 13

What if I have a disability or require additional support?

Accepted Answer

AT LETIZIA'S TRAINING & DEVELOPMENT, we believe everyone deserves the opportunity to learn, grow, and succeed.

IF YOU have a disability, medical condition, learning difficulty, or require additional support, please contact our team prior to training. We will work with you to understand your needs and provide reasonable support wherever possible.

OUR GOAL is to create a welcoming and inclusive learning environment for all participants.

Question 14

I haven't studied for years. Can I still complete a course?

Accepted Answer

ABSOLUTLEY.

MANY OF OUR students haven't been in a classroom for years and may feel nervous about returning to study.

OUR TRAINERS create a supportive learning environment and will guide you through the learning process step by step.

ALL WE ASK is that you come with a positive attitude and a willingness to learn.

Question 15

What if I make a mistake during training?

Accepted Answer

THATS OK, mistakes are part of learning.

OUR COURSES are designed to help you develop new skills, build confidence, and apply your knowledge in practical situations. Your trainer will provide guidance and feedback throughout the course to support your learning.

REMEMBER, every expert was once a beginner.

Question 16

What if I can't attend my course?

Accepted Answer

WE UNDERSTAND that sometimes unexpected situations arise.

IF YOU are unable to attend your course, please contact your Employment Service Provider or the organisation that arranged your training as soon as possible.

THET WILL be able to discuss your circumstances and advise you on any available options or future training opportunities.

Question 17

How old do I need to be to attend a course?

Accepted Answer

MINIMUM AGE requirements vary depending on the course.
RSA participants must be at least 16 years of age to undertake training. However, participants must be 18 years or older to legally serve alcohol.
White Card participants must be at least 14 years of age.
Other courses may have flexible age requirements depending on the training program and individual circumstances.

IF YOU are unsure about eligibility, please contact our team or the organisation arranging your training.

Question 18

Can I complete more than one course with Letizia's Training & Development?

Accepted Answer

ABSOLUTLEY.

MANY participants choose to complete multiple courses to build their skills, improve their employment opportunities, and meet industry requirements.

OUR TEAM can help you identify training pathways that align with your goals, interests, and career aspirations.

Question 19

What happens during a practical course?

Accepted Answer

MANY OF OUR courses include practical activities designed to help you apply your skills in real-world situations.

DEPENDING on the course, you may participate in hands-on tasks, demonstrations, scenarios, role plays, or workplace simulations under the guidance of an experienced trainer.

DON'T WORRY if you've never done it before, we'll guide you every step of the way.

Question 20

How do I know which course is right for me?

Accepted Answer

WE'RE HERE to help.

WHETHER YOU'RE looking to gain employment, meet workplace requirements, build new skills, or explore a new career pathway, our team can help identify the training options that best suit your goals.

IF YOU'RE unsure where to start, simply contact us and we'll point you in the right direction.

Question 21

What forms of identification can I bring?

Accepted Answer

A VALID form of photo identification is required for many of our courses.

Examples may include:
Driver Licence
Learner Permit
Proof of Age Card
Passport

IF YOU'RE are unsure whether your identification is suitable, please contact our team before training.

Question 22

Can I eat or drink during training?

Accepted Answer

YES.

PARTICIPANTS ARE welcome to bring water, snacks, or refreshments to training unless otherwise advised.

WE ASK that everyone be respectful of the training environment and help keep classrooms clean and tidy throughout the day.

Question 23

What if I need to leave training early?

Accepted Answer

IF YOU need to leave training early, please speak with your trainer as soon as possible.

DEPENDING ON the course requirements, leaving early may impact your ability to successfully complete the training or assessment activities scheduled for that day.

WHERE POSSIBLE, we recommend attending the full session to ensure you receive the best learning experience and meet all course requirements.

Question 24

What if I don't have any work experience?

Accepted Answer

THATS OKAY.

MANY OF OUR students are completing training to gain their first industry skills and employment opportunities.

OUR COURSES are designed to help build confidence, develop practical skills, and prepare participants for the workplace, regardless of their previous experience.

EVERYONE starts somewhere.

BELIEVE ACHIEVE SUCCEED

Question 25

What if I don't understand something during training?

Accepted Answer

PLEASE LET your trainer know.

EVERYONE learns at a different pace, and it's important that you understand the information being presented.

OUR TRAINERS encourage questions and are happy to explain concepts in different ways to help support your learning.

IF YOU'RE unsure, ask. That's what we're here for.

Contact Us

FAQ

Frequently asked questions

Do I need a USI (Unique Student Identifier) number to do courses?

Can I bring my Support Worker?

How long do the certificates take?

What happens if I'm having difficulty with the course?

What if I suffer from anxiety?

What do I need to bring on the day?

I feel nervous about attending training. Can you help?

Do you offer online courses?

Will I receive my certificate on the day?

Can I complete training if English is my second language?

What if I arrive late to training?

Do I need any previous experience to attend a course?

What if I have a disability or require additional support?

I haven't studied for years. Can I still complete a course?

What if I make a mistake during training?

What if I can't attend my course?

How old do I need to be to attend a course?

Can I complete more than one course with Letizia's Training & Development?

What happens during a practical course?

How do I know which course is right for me?

What forms of identification can I bring?

Can I eat or drink during training?

What if I need to leave training early?

What if I don't have any work experience?

What if I don't understand something during training?